Mind, Body and Soul

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Summary of report content

Healthwatch Rotherham ran a series of online polls and carried out interviews to find out about Rotherham’s residents experiences and feelings of lockdown, accessing services during the COVID-19 pandemic and what the future looks like for Rotherham healthcare services.

  • The findings were varied, and it was clear that some people saw lockdown in a positive way, allowing them to reconnect with family and friends and focus on self-care and wellbeing.
  • However, others found the lockdowns incredibly isolating, they struggled to access healthcare services and suffered with poor mental health due to a number of reasons including increased anxiety, dealing with bereavement and loneliness.
  • Many felt apprehensive about restrictions lifting, were worried about the unknown and the uncertainty of the future.
  • For those who accessed healthcare services during the pandemic, many of them found that it was difficult to access GP appointments, with the telephone appointment service often not able to cope with demand.
  • Many respondents favoured a face-to-face or video appointment and feel this would have been more appropriate for their needs. Respondents felt that their option to choose what type of appointment they received had been removed and it is something they would like to see reinstated.
  • Participants highlighted accessibility issues, particularly the lack of information available in Easy Read format and for those without internet.
  • For those with internet access, online services were praised in Rotherham for keeping patients fully informed of the ever-changing situation during the pandemic. Additionally, the Rotherham Health App was criticised for being hard to use, resulting in patients needing to contact the GP via telephone to make an appointment, something they were trying to avoid due to it being time consuming.

Healthwatch Rotherham have made a few recommendations to improve the patient experience in the future.

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General details

Report title 
Mind, Body and Soul
Local Healthwatch 
Healthwatch Rotherham
Date of publication 
Wednesday, 8 December, 2021
Date evidence capture began 
Sunday, 1 August, 2021
Date evidence capture finished 
Thursday, 30 September, 2021
Key themes 
Access
Digitalisation of services
Information providing
Lifestyle and wellbeing
Support

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
CCG
If this work has been done in partnership, who is the partner? 
none
Primary research method used 
Survey
Unstructured Interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Appointments
Mental health services 
Depression and anxiety service

Details of people who shared their views

Number of people who shared their views 
176
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.