Merton LGBT workshop report

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Summary of report content

Healthwatch Merton organised an engagement event for the lesbian, gay, bi-sexual and transgender (LGBT) community. As a seldom heard part of Merton’s communities; it was felt that a one off event to establish links and hear issues about experiences of using health and social care services would be valuable to Healthwatch Merton. The aim of the event was to capture some of the experiences of participants with the purpose of sharing the findings with the Merton Council, Merton CCG and any NHS Trusts mentioned in the workshop. The group identified and agreed a series of improvements they felt would make a big difference in patient/service user experience locally. (1) Improve NHS Services for HIV positive people with physical health problems. The mainstreaming of HIV services was seen to have led to HIV+ people seeing a reduction in the quality of their care and treatment. (2) LGBT Awareness Training for staff in health and social care. (3) Better policies around next of kin questions in both health and social care. (4) An improved support offer for LGBT young people in Merton and how we support them. The report contains 5 recommendations in relation to support, provision, training and promotion.

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General details

Report title 
Merton LGBT workshop report
Local Healthwatch 
Healthwatch Merton
Date of publication 
Monday, 1 June, 2015
Date evidence capture began 
Monday, 1 June, 2015
Date evidence capture finished 
Monday, 1 June, 2015
Type of report 
Key themes 
Health promotion
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Sexual health

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.