Summary of report contentDuring 2018, Healthwatch Wiltshire were informed by the local people that provision of mental health services, including for children and young people, should be their priority for the year ahead. Healthwatch Wiltshire volunteers contributed by sharing the survey, attending events, carrying out interviews plus an enter and view visit, and entering data. Information was collected from interested members of the public or professionals, individuals who had previously used mental health services or had family or friends who had used the services. The key concerns raised included access to services and long waiting lists, stringent criteria and complicated access pathways and quality of the services. Crisis support in difficult times was highlighted as crucial and so was maintaining people’s mental health to remain active in their local community. Other concerns included difficulties accessing out of hours services; lack of awareness about available support; unclear referral processes; problems transitioning between services; lack of access to a range of services including psychiatrists, services related to bereavement, post-traumatic stress disorder and military redeployment. The report recommended to consider ways to make services more straightforward and improve crisis support when people are near to or in crisis; to ensure the views of young people are heard; for services to work together to support people in the community to reduce the likelihood of reaching crisis. Healthwatch Wiltshire planned to work on these concerns and prioritise on access to mental health services for adults, children and young people.
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Mental health: what matters most?
Date of publication
Monday, 1 April, 2019
Date evidence capture began
Wednesday, 1 August, 2018
Date evidence capture finished
Thursday, 1 November, 2018
Type of report
Quality of treatment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Mental health services
Child and adolescent mental health services (CAMHS)
Mental health crisis service
Types of disabilities
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)