Summary of report content
During 2018, Healthwatch Wiltshire were informed by the local people that provision of mental health services, including for children and young people, should be their priority for the year ahead. Healthwatch Wiltshire volunteers contributed by sharing the survey, attending events, carrying out interviews plus an enter and view visit, and entering data. Information was collected from interested members of the public or professionals, individuals who had previously used mental health services or had family or friends who had used the services. The key concerns raised included access to services and long waiting lists, stringent criteria and complicated access pathways and quality of the services. Crisis support in difficult times was highlighted as crucial and so was maintaining people’s mental health to remain active in their local community. Other concerns included difficulties accessing out of hours services; lack of awareness about available support; unclear referral processes; problems transitioning between services; lack of access to a range of services including psychiatrists, services related to bereavement, post-traumatic stress disorder and military redeployment. The report recommended to consider ways to make services more straightforward and improve crisis support when people are near to or in crisis; to ensure the views of young people are heard; for services to work together to support people in the community to reduce the likelihood of reaching crisis. Healthwatch Wiltshire planned to work on these concerns and prioritise on access to mental health services for adults, children and young people.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.