Mental health: what matters most?

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Summary of report content

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Report 
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General details

Report title 
Mental health: what matters most?
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Monday, 1 April, 2019
Date evidence capture began 
Wednesday, 1 August, 2018
Date evidence capture finished 
Thursday, 1 November, 2018
Type of report 
Patient experience
Public opinion
Key themes 
Access
Information providing
Quality of treatment
Referrals
Support
Waiting times and lists for treatment
Healthwatch reference number 
Rep-4521

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
Unstructured Interview
User stories
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)
Mental health crisis service

Details about conditions and diseases

Types of disabilities 
Mental health

Details of people who shared their views

Number of people who shared their views 
322
Age group 
All
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.