Summary of report contentHealthwatch Blackpool collected feedback from people accessing mental health services and those who live with a mental health condition but are not in contact with services. Feedback was collected using survey and focus groups methods. 86 respondents shared their experiences about mental health services. More than half of the respondent had a diagnosed mental health condition. The findings reveal that patients had longer than the recommended waiting times for their initial assessment with a mental health professional and there was a lack of community support. In addition, those who were at risk of a crisis were not always offered a crisis plan and there was a lack of information and support available to recognise warning signs of a crisis. The report did not include recommendations or a response from the service provider.
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Mental health survey
Date of publication
Friday, 31 July, 2015
Date evidence capture began
Wednesday, 1 July, 2015
Date evidence capture finished
Friday, 31 July, 2015
Type of report
Continuity of care
Quality of care
Waiting times and lists for treatment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Mental health services
Community mental health team (CMHT)
Mental health crisis service
Psychiatry / mental health (other services)
Community based services for people with mental health needs
Types of disabilities
Types of long term conditions
Mental health condition
Number of people who shared their views
All people 18 and over
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?