Mental health survey

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Summary of report content

Healthwatch Blackpool collected feedback from people accessing mental health services and those who live with a mental health condition but are not in contact with services. Feedback was collected using survey and focus groups methods. 86 respondents shared their experiences about mental health services. More than half of the respondent had a diagnosed mental health condition. The findings reveal that patients had longer than the recommended waiting times for their initial assessment with a mental health professional and there was a lack of community support. In addition, those who were at risk of a crisis were not always offered a crisis plan and there was a lack of information and support available to recognise warning signs of a crisis. The report did not include recommendations or a response from the service provider.

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General details

Report title 
Mental health survey
Local Healthwatch 
Healthwatch Blackpool
Date of publication 
Friday, 31 July, 2015
Date evidence capture began 
Wednesday, 1 July, 2015
Date evidence capture finished 
Friday, 31 July, 2015
Type of report 
Key themes 
Booking appointments
Continuity of care
Holistic support
Information providing
Quality of care
Waiting times and lists for treatment
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Focus group
How was the information collected? 
Consultation Responses

Details of health and care services included in the report

Mental health services 
Community mental health team (CMHT)
Mental health crisis service
Psychiatry / mental health (other services)
Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.