Summary of report contentHealthwatch Barnsley conducted a review of patient experience of mental health services when in crisis. Healthwatch Barnsley representatives sit on the Mental Health Crisis Care Concordat; a national agreement between services involved in the care of people in crisis. The team designed a survey aligned with the requirements outlined in the Concordat action plan. The survey, which was distributed to a number of local organisations, aimed to capture the people’s experience of contact with services when in crisis. 60 survey responses were received. 46 residents had accessed mental health crisis care in 2015. The key findings from the survey demonstrate that the crisis care services are caring and responsive to patients’ needs. Patients reported that they feel listened to and that their views were taken into account. However, the report highlights some issues regarding access and amount of information patients receive. The report made 12 recommendations related to the patient feedback and in accordance with the NICE Quality Standards. No response from the service provider has been included in the report.
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Mental Health Crisis Care Concordat views of service users report
Date of publication
Thursday, 21 January, 2016
Type of report
Communication between staff and patients
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Mental health services
Mental health crisis service
Types of disabilities
Types of long term conditions
Mental health condition
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?