Mental Health 2020

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Summary of report content

Healthwatch Northumberland decided to undertake research on mental health services as it was the second most chosen issue in their Annual Survey 2020.  Mental health services had a high dissatisfaction rating – of those that use them 79 people said they were dissatisfied with mental health services (54%) - this was the only time more people said they were dissatisfied with a service than said they were satisfied with it.

People felt there could be more local mental health services, and those that already existed should have more resources.  They thought that improvements can be made in coordination of care and communication between mental health services, and in the communication between mental health services and patients or carers.

Patients and carers also told Healthwatch that there are lots of mental health services which people don’t know about, including social prescribing.

Patients and carers told Healthwatch that the waiting times were too long for mental health services and see this as a critical issue. Some respondents also felt the waiting times for CYPS mental health services were too long and needed addressing.

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General details

Report title 
Mental Health 2020
Local Healthwatch 
Healthwatch Northumberland
Date of publication 
Wednesday, 4 November, 2020
Type of report 
Key themes 
Communication between staff and patients
Continuity of care
Health inequalities
Holistic support
Information providing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Focus group
How was the information collected? 

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Mental health crisis service

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.