Summary of report contentThe report presents the findings of a roundtable meeting held by Healthwatch Reading on 13 February 2017 with voluntary sector organisations representing 12 different organisations who support local vulnerable people. Some of the main findings were; people seeking help from charities have more complex needs than previously due to funding cuts, perceived gaps in NHS mental health services and perceived failures in integration of health and social care services; increasing numbers are seeking help to appeal benefit sanctions or decisions at PIP; organisations are just about maintaining staff and volunteer numbers but say that people are emotionally worn down by the complexity of cases. In conclusion the roundtable was regarded as a positive initiative by those who attended. Attendees wanted the Reading Health and Wellbeing Board to consider the following key messages. ‘We’re having to do the best we can with limited resources, but so should the council, health and others’. Future consultations with service users about service change/closure should include provision of extra direct support. CCGs and RBC should work more effectively together to ensure there are effective ‘bridges’ between their services to protect vulnerable people. Reading Borough Council and Berkshire West Clinical Commissioning Groups responded to the Healthwatch Reading report.
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Meeting the needs of vulnerable people, Reading
Date of publication
Saturday, 1 July, 2017
Date evidence capture began
Monday, 13 February, 2017
Date evidence capture finished
Friday, 7 July, 2017
Type of report
Cost of services
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Psychiatry/mental health (hospital services)
Mental health services
Child and adolescent mental health services (CAMHS)
Other population characteristics
People who are geographically isolated
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Network related impact