Meeting the needs of socially isolated older people in RBKC, Central West london

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Summary of report content

Healthwatch Central West London (HCWL) conducted a review into social isolation and loneliness of older people across the Royal Borough of Kensington and Chelsea (RBKC). Information and feedback collected from organisations and services working with older people and people with experience of social isolation, loneliness or older age. Healthwatch Central West London (HCWL) organised an event called ‘Meeting the needs of socially isolated older people in RBKC’ and developed a questionnaire co-designed with older people. Dignity Champions visited several care homes and residential settings talking to residents and staff. Main findings: • Identify those most at risk of social isolation & loneliness • Identify organisations and services likely to encounter older isolated or lonely people • Campaign to End Loneliness developed a framework in collaboration with Age UK to inform strategic, whole systems approaches to addressing loneliness. • Recommendations: • Consider language used when addressing social isolation and loneliness. • Fewer pilot projects and more long-term projects commissioned. • Provide opportunities for people to use their skills and expertise. • GPs and other health professionals to receive Carers Awareness Training. • Introduce consistent measures or guidelines for care homes in RBKC. • Care homes to comply with Independent Age’s ‘8 care home quality indicators’. • Care Home Managers to be linked up with ‘My Care, My Way’. • Social Care Assistants and GPs to receive training around identifying and responding to domestic abuse. • Organisations working with older victims of domestic violence to ensure support is tailored to the needs of the older population. • Paid carers to receive training on addressing social isolation and loneliness. • Care agencies should provide consistent carers. • Taking time to talk. • Developing a community assets approach to addressing social isolation and loneliness in RBKC. • Increased engagement around ‘My Care, My Way’ through the voluntary sector. • Provide information in a range of ways. • Provide opportunities to learn how to use computers and the internet. • Update the RBKC website. • Involve older people in the development of new services and producing new information. • Organise a platform for sharing information among organisations working with older people.

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General details

Report title 
Meeting the needs of socially isolated older people in RBKC, Central West london
Local Healthwatch 
Healthwatch Central West London
Date of publication 
Tuesday, 6 June, 2017
Date evidence capture began 
Tuesday, 6 June, 2017
Date evidence capture finished 
Tuesday, 6 June, 2017
Type of report 
Patient experience
Key themes 
Devolution of services
Digitalisation of services
Health inequalities
Holistic support
Information providing
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
What type of organisation requested the work 
Primary research method used 
Deliberative event
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Care of the elderly
Mental health services 
Community mental health team (CMHT)
Depression and anxiety service
Social care services 
Adult social care
Nursing care home
Residential care home
Urgent and emergency care services 
Ambulance services

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Age group 
All people over the age of 65
Not known
Sexual orientation 
Not known
Other population characteristics 
People who are geographically isolated
People with limited family or social networks
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.