Meeting the needs of socially isolated older people, Central West London

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Summary of report content

In June 2017 Healthwatch Central West London (Healthwatch CWL) conducted a review into social isolation and loneliness of older people across the Royal Borough of Kensington and Chelsea (RBKC). The aims of the review are to identify the following: • The strengths and services available • Those most at risk of social isolation • Where there are gaps in services and support • Make recommendations The information for the report was gathered from a meeting with service providers, a questionnaire to local people and visits into care homes. The report published a set of 21 recommendations to address some of the gaps and barriers identified. These included: • Consider the language being used when addressing social isolation and loneliness. • Fewer pilot projects and more long-term projects commissioned • Provide and actively promote opportunities for people to use their skills and expertise • GPs and other health professionals to receive Carers Awareness Training • Care homes to comply with Independent Age’s ‘8 care home quality indicators’ • Organisations working with older victims of domestic violence to ensure that support that is tailored to the needs of the older population • Paid carers to receive training on addressing social isolation and loneliness • Provide information in a range of ways - not just online • Provide opportunities for people to learn how to use computers and the internet At the time of the report there was no response included from any of the organisations receiving the findings and recommendations.

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General details

Report title 
Meeting the needs of socially isolated older people, Central West London
Local Healthwatch 
Healthwatch Central West London
Date of publication 
Tuesday, 6 June, 2017
Date evidence capture began 
Tuesday, 6 June, 2017
Date evidence capture finished 
Tuesday, 6 June, 2017
Type of report 
Local analysis
Key themes 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Focus group
Structured interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Care of the elderly

Details of people who shared their views

Age group 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.