Medical and surgical dressing services

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Summary of report content

Healthwatch Barking and Dagenham are the voice of local people, groups and networks. They are independent and therefore do not have a pre-set agenda or a pre-determined interest in influencing the outcome of the results of consultations and surveys. This document represents a collective public response to a survey and is a random sample. This has been conducted impartially - Healthwatch Barking and Dagenham have no organisational view. Some people contacted Healthwatch and told us that their experience of using the district nursing service was not a positive one. To get the necessary information, Healthwatch contacted the NELFT Integrated Community Services Manager. They provided assistance, to distribute a Healthwatch questionnaire to patients using the wound dressing service. Out of 100 surveys distributed to patients in their homes; Healthwatch received only 33 completed responses back. 94% of respondents said that their nurse spent enough time with them on each visit. Over 90% of patients said that communication with the service is good to excellent. For example, 100% of respondents were told they would be having treatment, however, only 85% of them indicated they were given a written care plan. For access to the service out of hours, 30 (91%) people indicated that they were given contact details; 2 (6%) people did not respond and 1 (3%) person said they were not given contact details for the out of hours service. Of those that did contact the service out of hours; the level of satisfaction was lower, as some patients said they didn’t get any response either to their call or any answer phone messages they left. Some people – 7 (21%) – say that when nurses have visited them, equipment and dressings were not available for when it was needed during their appointment; rendering the visit a waste of time and the patient not getting the service they should have received. This report contains 2 recommendations specifically around appointment times and the supply of dressing available.

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General details

Report title 
Medical and surgical dressing services
Local Healthwatch 
Healthwatch Blackburn with Darwen
Date of publication 
Friday, 1 January, 2016
Date evidence capture began 
Friday, 1 January, 2016
Date evidence capture finished 
Friday, 1 January, 2016
Type of report 
Report
Key themes 
Administration
Booking appointments
Quality of care
Quality of treatment
Support
Healthwatch reference number 
Rep-6183

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
NELFT Integrated Community Services
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
33
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.