May 2021 Patient Experience Summary

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Summary of report content

During May, Healthwatch Lincolnshire received 88 patient experiences.  This is a summary of the key themes raised by patients, carers and service users during May 2021 about services in Lincolnshire.

11% of all comments were positive

63% of all comments were negative

11% of all comments were neutral

15% of all comments were mixed


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General details

Report title 
May 2021 Patient Experience Summary
Local Healthwatch 
Healthwatch Lincolnshire
Date of publication 
Monday, 26 July, 2021
Date evidence capture began 
Saturday, 1 May, 2021
Date evidence capture finished 
Monday, 31 May, 2021
Key themes 
Quality of care
Waiting time to be seen once arrived at appointment

Methodology and approach

Primary research method used 
User stories

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Mental health services 
Learning disability service
Psychiatry / mental health (other services)
Social care services 
Adult social care
Community services 
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.