May 2021 Feedback Report

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Summary of report content

Healthwatch Greenwich report on the themes in the feedback they received during May 2021.  During this period, they received 408 responses.

The main themes included:

  • Covid-19 Vaccination – very positive feedback about the convenience of the vaccination bus service.  Healthwatch received feedback from East and West African groups about a lack of trust in UK vaccination messaging and the impact of this lack of trust.
  • GP services – feedback continues to be mixed, with positive feedback about doctors, but difficulty in getting appointments and using digital platforms.  People report that face to face appointments are difficult to access.
  • Hospital appointments and treatment – people report that they don’t get clear information before appointments about Covid-19 tests and self-isolation.  People are concerned that they aren’t being told when normal outpatients appointments will resume.  Blood tests must be pre-booked.
  • Urgent care and A&E - Service users say it is now easier to get medical care and prescriptions at urgent care or A&E in Queen Elizabeth Hospital than getting access to GP surgeries.
  • Translation and interpretation services – people report mixed experience of getting access to interpretation services.

The report also covers issues relating to sexual health services, services for children with special needs, social care, dental care, physiotherapy services and mental health.

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General details

Report title 
May 2021 Feedback Report
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Wednesday, 16 June, 2021
Date evidence capture began 
Saturday, 1 May, 2021
Date evidence capture finished 
Monday, 31 May, 2021
Key themes 
Booking appointments
Communication between staff and patients
Cost of services
Digitalisation of services
Health inequalities
Health protection
Information providing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Diagnostic and/or screening service - single handed sessional providers
GP practice
Secondary care services 
Inpatient care
Sexual health
Mental health services 
Community mental health team (CMHT)
Social care services 
Adult social care
Nursing care home
Residential care home
Urgent and emergency care services 
Accident & emergency
Urgent care services

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Black/ African / Caribbean / Black British
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.