Maternity Services project report

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Summary of report content

Healthwatch Wolverhampton undertook research into maternity care after receiving feedback from new mothers about the support they had received.  They undertook three focus groups and did an online survey.  They spoke to 68 people in total.

All but one had given birth in hospital. Nearly three quarters of these felt that the support they received after birth was good or very good.  Just over half felt that communications between health professionals and their partner or family was good or very good.  But three in ten felt it was poor or very poor, and comments in the focus groups identified that there was little support for partners.

Nearly 7 out of ten respondents felt that the time they spent in hospital was just right.  Most felt confident about returning home with their baby.  Those that didn’t felt they needed more information about day to day care of their babies.

Around two in five felt the support they received with feeding their baby was good or very good.  Over a quarter felt it was poor or very poor.  Focus group members had a mix of experiences.

Nearly two in five found it easy or very easy to contact their community midwife after they returned home. Three in five found that the support they got from their midwife was good or very good.  Over half found it easy or very easy to contact their health visitor, and just under half rated the handover between their midwife and health visitor as good or very good. However, there was some feedback about visits from midwives or health visitors being limited.

There were four recommendations about the need for support for partners, information on baby care, feeding support and home visits.

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General details

Report title 
Maternity Services project report
Local Healthwatch 
Healthwatch Wolverhampton
Date of publication 
Wednesday, 9 September, 2020
Type of report 
Key themes 
Communication between staff and patients
Continuity of care
Holistic support
Information providing
Quality of care
Staff attitudes
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
New mothers

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.