Maternity services in Medway

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Summary of report content

In 2019 Healthwatch Medway proactively sought feedback from women using maternity services at Medway Maritime Hospital.  They spoke to 38 people.

People felt the following things were important:

  • Being able to book appointments easily
  • The flexibility with appointment times to enable fathers to join
  • Involving partners
  • Having a point of contact for concerns
  • Good communication between staff and patients

People were concerned about the length of time they had to wait when they arrived and had some individual experiences about the appointments. Most people had positive stories about the staff and communications.  They also had good ideas to improve patient experience.

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General details

Report title 
Maternity services in Medway
Local Healthwatch 
Healthwatch Medway
Date of publication 
Tuesday, 27 April, 2021
Date evidence capture began 
Wednesday, 1 May, 2019
Date evidence capture finished 
Friday, 31 May, 2019
Key themes 
Booking appointments
Communication between staff and patients
Information providing
Quality of appointment
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 

Details about conditions and diseases

Conditions or diseases 
Fertility, pregnancy and childbirth
Gynaecological conditions
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.