Maternity service review

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Summary of report content

Healthwatch Blackpool reviewed maternity services following mixed patient feedback. Using a set of questions, the team consulted with groups, stakeholders and service users to gain insight into community experiences of local maternity services. The review explored 90 people’s experiences of antenatal services, the quantity and quality of information, experience of choice and inclusion in decision making, experience of birth and labour support, and postnatal care. The report highlighted that there were concerns about the amount of choice and control patients had when choosing their care, particularly in antenatal care. However, the feedback received was largely positive in the remaining areas of the review. The report did not include recommendations or a response from the service provider.

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General details

Report title 
Maternity service review
Local Healthwatch 
Healthwatch Blackpool
Date of publication 
Wednesday, 1 July, 2015
Type of report 
Key themes 
Communication between staff and patients
Information providing
Quality of appointment
Quality of care
Staff attitudes
Waiting time to be seen once arrived at appointment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Structured interview
How was the information collected? 
Consultation Responses

Details of health and care services included in the report

Primary care services 
Baby clinic
Secondary care services 
Community services 
Community health care services - independent midwives

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
New mothers

Details of people who shared their views

Number of people who shared their views 
Specific ethnicity if known 
English/Welsh/Scottish/Northern Irish/British
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.