Summary of report contentHealthwatch Blackpool reviewed maternity services following mixed patient feedback. Using a set of questions, the team consulted with groups, stakeholders and service users to gain insight into community experiences of local maternity services. The review explored 90 people’s experiences of antenatal services, the quantity and quality of information, experience of choice and inclusion in decision making, experience of birth and labour support, and postnatal care. The report highlighted that there were concerns about the amount of choice and control patients had when choosing their care, particularly in antenatal care. However, the feedback received was largely positive in the remaining areas of the review. The report did not include recommendations or a response from the service provider.
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Maternity service review
Date of publication
Wednesday, 1 July, 2015
Type of report
Communication between staff and patients
Quality of appointment
Quality of care
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Primary care services
Secondary care services
Community health care services - independent midwives
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?