Summary of report contentHealthwatch Derby produced a survey with the aim to look at Derby's maternity service as a whole and to look at the individual sections of the services (antenatal care, labour care, in-patent maternity ward, post-natal care, breastfeeding support). From 22nd March 2018 to 20th September 2018, 67 responses were collected online and in person at local baby weighing clinics. The key messages found in this report were: most of the comments were positive, but some people wanted more support around how to care for a baby, better communication, reduced waiting times and better continuity of care. University Hospitals of Derby and Burton NHS Foundation Trust responded to this report with the following comments: we will look at communication within antenatal services and work within the multidisciplinary team to improve communication within the department, we will continue to monitor the time women are waiting within these areas to identify opportunities for streamlining services in order to reduce unnecessary waiting times, we now request that mobile phones are silenced at night by women and their overnight supporters.
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Maternity focus report
Date of publication
Wednesday, 27 March, 2019
Date evidence capture began
Thursday, 22 March, 2018
Date evidence capture finished
Thursday, 20 September, 2018
Type of report
Building and facilities
Communication between staff and patients
Continuity of care
Digitalisation of services
Integration of services
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?