Maternity focus report

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Summary of report content

Healthwatch Derby produced a survey with the aim to look at Derby's maternity service as a whole and to look at the individual sections of the services (antenatal care, labour care, in-patent maternity ward, post-natal care, breastfeeding support). From 22nd March 2018 to 20th September 2018, 67 responses were collected online and in person at local baby weighing clinics. The key messages found in this report were: most of the comments were positive, but some people wanted more support around how to care for a baby, better communication, reduced waiting times and better continuity of care. University Hospitals of Derby and Burton NHS Foundation Trust responded to this report with the following comments: we will look at communication within antenatal services and work within the multidisciplinary team to improve communication within the department, we will continue to monitor the time women are waiting within these areas to identify opportunities for streamlining services in order to reduce unnecessary waiting times, we now request that mobile phones are silenced at night by women and their overnight supporters.

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General details

Report title 
Maternity focus report
Local Healthwatch 
Healthwatch Derby
Date of publication 
Wednesday, 27 March, 2019
Date evidence capture began 
Thursday, 22 March, 2018
Date evidence capture finished 
Thursday, 20 September, 2018
Type of report 
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Continuity of care
Digitalisation of services
Health promotion
Health protection
Information providing
Integration of services
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Baby clinic
Secondary care services 

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.