March 2022 Feedback Report

Download (PDF 197KB)

Summary of report content

This report by Healthwatch Greenwich highlights the feedback they received about health and social care services from people during March 2022. The experiences include that of:

  • Inpatient care
  • Maternity services and mothers wanting to donate breast milk
  • Accessing A&E services
  • Administrative systems and signage in large premises
  • GP services and long waiting times over the phone
  • Reception staff attitude
  • Remote consultation and digital access
  • Dental care  

Would you like to look at:

General details

Report title 
March 2022 Feedback Report
Local Healthwatch 
Healthwatch Greenwich
Date of publication 
Friday, 22 April, 2022
Date evidence capture began 
Tuesday, 1 March, 2022
Date evidence capture finished 
Thursday, 31 March, 2022
Key themes 
Access
Administration
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Information providing
Quality of care
Staff attitudes

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
None
Primary research method used 
Engagement event
Observation
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Appointments
Inpatient care
Maternity
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
305
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.