Summary of report content
The report by Healthwatch Greenwich highlights the key issues that they have heard from people in March this year about:
- Access to COVID-19 vaccination – people have reported an overwhelmingly positive experience of getting vaccinated. However, there was concern that some are “slipping through the cracks”, and the system has become a “lottery”. Not all service users received notification and have needed to be proactive.
- Lack of adequate post-vaccination support and communication. This has been an issue particularly with the elderly and people with language barriers. People have received fake COVID-19 scam messages with suspicious links making them apprehensive, unable to distinguish genuine NHS emails from non-genuine ones.
- GP services – positive experiences include efficient services and supportive care from both clinical and reception staff. However, some people struggled to access the services due to extended waiting periods, inability to get repeat prescriptions before their medications run out, lack of dignity and confidentiality, and the website not being user friendly.
- The report also contains feedback from people about using remote methods for consultation, using hospital services as a substitute for GP access, access to translation and interpreting services, access to repeat prescriptions and timely referrals, complaints procedure, and feedback about care homes, dental care and mental health services.
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March 2021 Feedback report
Date of publication
Thursday, 6 May, 2021
Date evidence capture began
Monday, 1 March, 2021
Date evidence capture finished
Wednesday, 31 March, 2021
Communication between staff and patients
Continuity of care
Digitalisation of services
Quality of care
Waiting times and lists for treatment
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
If this work has been done in partnership, who is the partner?
Primary research method used
Primary care services
Secondary care services
Mental health services
Community mental health team (CMHT)
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?