Making Middlesbrough more dementia friendly

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Summary of report content

Healthwatch Middlesbrough is pleased to present the findings from their consultation. The report considers the need for a dementia friendly community, describes the current services available in the town, and makes recommendations for the future changes. Healthwatch used several methods to collect intelligence from people who live, work or care for someone in Middlesbrough to ensure a good overview was collected. We wanted to capture what was important to the public in making their town more dementia friendly. 59 people completed the survey. Middlesbrough has a vast amount of quality services and people who are ready to help make the town more dementia friendly. The general consensus of opinion from the small sample of people we worked with was that people were ready to commit to help to make the changes necessary. The areas for improvement could be split into 3 categories: Awareness and training - It came across very clearly that the people we spoke to did not think organisations and people in general knew enough about dementia and how it affected the person living with dementia and their families. This was especially true when they were accessing transport, shopping, cafes and leisure. Environment - When out and about people struggled with the lack of clear signs (e.g. exit, pay here), poor lighting, lack of seats (especially in shops) and accessible toilets. Very few people had any knowledge of the Safe Place Scheme and how this could assist them. Carers - Carers felt they could be better supported if the person they care for could go out alone or if they could have more support in the home to allow the carer to go out. Carers stated that more dementia cafes would be beneficial along with carer education around things that would make outings go more smoothly such as RADAR keys.

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General details

Report title 
Making Middlesbrough more dementia friendly
Local Healthwatch 
Healthwatch Middlesbrough
Date of publication 
Wednesday, 1 July, 2015
Date evidence capture began 
Wednesday, 1 July, 2015
Date evidence capture finished 
Wednesday, 1 July, 2015
Type of report 
Key themes 
Building and facilities
Information providing
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.