Making it easier for people with learning difficulties to attend hospital appointments in East Kent

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Summary of report content

Healthwatch Kent together with a volunteer who has learning difficulties, went to the main reception and to Outpatients at the local hospital to see what support was available to help them attend their appointment.

They found some great examples of how the hospital had done things well, but also identified several areas where services could be improved.

Based on the feedback from Healthwatch, East Kent Hospitals are making a number of improvements to make it easier for people with learning difficulties to attend hospital appointments.


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General details

Report title 
Making it easier for people with learning difficulties to attend hospital appointments in East Kent
Local Healthwatch 
Healthwatch Kent
Date of publication 
Tuesday, 19 April, 2022
Date evidence capture began 
Friday, 13 May, 2022
Date evidence capture finished 
Friday, 13 May, 2022
Key themes 
Health inequalities
Information providing
Staff training

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.