Making a difference together: annual report 2018-19

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Summary of report content

Healthwatch Wakefield reported on their activities during 2018-19. These included: finding out about the changes local people wanted to see in different areas of health and social care including assessments for autism spectrum disorder, compassion in all care, communication from healthcare staff and information provision; tackling barriers to compassion in care; making it easier for young people to get mental health support.

The report includes the story of Debbie, whose poor experience of local children’s continence services for her son led her to work with Healthwatch Wakefield to improve this service. Healthwatch Wakefield reported on: the advice and information they provided people with over the year; their team of volunteers and the work they carried out to improve accessibility for BAME communities; finances; and plans for the next year. The report also features messages from Richard Sloan MBE FRCGP, Healthwatch Wakefield Chair; Sir Robert Francis QC, Healthwatch England Chair; Nichola Esmond, the outgoing Healthwatch Wakefield CEO, and Gary Jevon, the incoming Healthwatch Wakefield CEO.

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General details

Report title 
Making a difference together: annual report 2018-19
Local Healthwatch 
Healthwatch Wakefield
Date of publication 
Friday, 28 June, 2019
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Annual report
Key themes 
Communication between staff and patients
Complaints procedure
Health inequalities
Information providing
Public involvement
Quality of care
Staff attitudes
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.