Make the call: NHS 111 service review

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Summary of report content

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General details

Report title 
Make the call: NHS 111 service review
Local Healthwatch 
Healthwatch Manchester
Date of publication 
Monday, 1 May, 2017
Type of report 
Local analysis
Other
Key themes 
Communication between staff and patients
Staff training
Healthwatch reference number 
HWREP-000842a

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
Deliberative event
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
NHS 111
Urgent and emergency care services 
NHS 111

Details of people who shared their views

Number of people who shared their views 
not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.