Lyndhurst Care Home

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Summary of report content

Healthwatch Rochdale undertook an Enter and View visit to Lyndhurst Care on 26 November 2019 as part of a programme of announced Enter and View visits to care homes in the Rochdale borough. They spoke to 4 staff, 2 residents and 3 relatives.

The report considers whether the home has strong and visible management, well trained staff who have the time to do the job and know the residents; offer a varied programme of activities, offer a quality choice of food and mealtimes, ensure access to health care; accommodate residents lifestyle and cultural needs, encourage feedback and provide a safe environment for relatives.

The report includes 4 recommendations about information about residents’ likes and dislikes; mealtimes; dementia friendly environment and first aid boxes.

The report includes a response from the provider setting out the action they intend to take in response to the recommendations.

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General details

Report title 
Lyndhurst Care Home
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Thursday, 23 January, 2020
Date evidence capture began 
Tuesday, 26 November, 2019
Date evidence capture finished 
Tuesday, 26 November, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Holistic support
Quality of care
Quality of catering
Staff attitudes
Staff levels
Staff training
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.