Long Term Plan West Yorkshire & Harrogate Report

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Summary of report content

Five local Healthwatch contributed towards the West Yorkshire and Harrogate STP based report. This work was part of the NHS Long Term Plan (LTP) network-wide project. Overall, 1806 people were engaged with responses collected from both surveys and focus groups. 

The findings of this report included people wanted support from the NHS and its partners to make it easier and affordable to keep fit and eat healthily. People want the NHS to provide easier access to appointments, mainly with their GP but also with hospitals. It was reported that mental health services need to be more accessible for people of all ages, with shorter waiting times and easier and quicker assessments. People want to see more of a focus on prevention of poor mental health through raising awareness around looking after your mental health and how to help yourself. However, having more than one condition often makes it harder to get initial support, especially if you have non-physical conditions. Respondents feel that ongoing support could be improved if it were made more reliable and personalised and if it recognised their emotional needs. Cancer services often provide effective communication, whereas mental health and autism services’ communications are often felt to be inadequate. 

The reports is to be shared among local residents and the West Yorkshire and Harrogate Health and Care Partnership. A response from the Health and Care Partnership was included to outline the next steps. 

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General details

Report title 
Long Term Plan West Yorkshire & Harrogate Report
Local Healthwatch 
Healthwatch Bradford
Healthwatch Calderdale
Healthwatch Kirklees
Healthwatch Leeds
Healthwatch North Yorkshire
Healthwatch Wakefield
Date of publication 
Tuesday, 16 July, 2019
Date evidence capture began 
Sunday, 10 March, 2019
Date evidence capture finished 
Thursday, 30 May, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Health promotion
Holistic support
Information providing
Quality of care
Staff attitudes
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Cancer services
Mental health services 
Community mental health team (CMHT)

Details about conditions and diseases

Conditions or diseases 
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.