Summary of report content
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Long Term Plan Surrey Heartlands Report
Date of publication
Tuesday, 10 September, 2019
Date evidence capture began
Friday, 1 March, 2019
Date evidence capture finished
Friday, 31 May, 2019
Type of report
Communication between staff and patients
Continuity of care
Digitalisation of services
Quality of appointment
Quality of care
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Other government body
If this work has been done in partnership, who is the partner?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Network related impact