Long Term Plan Suffolk and North East Essex Report

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Summary of report content

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General details

Report title 
Long Term Plan Suffolk and North East Essex Report
Local Healthwatch 
Healthwatch Essex
Healthwatch Suffolk
Date of publication 
Monday, 19 August, 2019
Date evidence capture began 
Monday, 1 January, 2018
Date evidence capture finished 
Monday, 31 December, 2018
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Digitalisation of services
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff training
Waiting times and lists for treatment
Healthwatch reference number 
LTP-5

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
CCG
If this work has been done in partnership, who is the partner? 
ACE Anglia Ipswich & East Suffolk [IESCCG] and NHS West Suffolk [WSCCG] Clinical Commissioning Groups
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Counselling/improving access to psychological therapies (IAPT)
Mental health services 
Community mental health team (CMHT)
Depression and anxiety service
Mental health crisis service

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
768
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.