Long Term Plan Suffolk and North East Essex Report

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Summary of report content

Healthwatch Suffolk conducted an investigation in partnership with voluntary and community sector organisations as part of the NHS Long Term Plan (LTP) network-wide project. They investigated mental health service delivery and provision in the area using online surveys and engagement events gathering feedback from 768 respondents.

The report found that people experienced difficulties in accessing services, often with long waiting times. Service users and carers both said that they would like to receive more support from professionals in the community. Service users, carers and professionals reported that they would like better information about what services are available and how to access services. Service users and carers highlighted that follow-up appointments and more support following a crisis or discharge should be provided. Service users and carers commonly stated that they wanted effective mental health treatment and for their care to be tailored to their personal needs. Carers feel that they do not receive any support nor are they involved in their cared for person's treatment. Service users and carers said that they used or would find apps, websites and social media useful to support them with their mental health and wellbeing. Better mental health support in schools was needed, where counselling and training for staff could be offered.

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General details

Report title 
Long Term Plan Suffolk and North East Essex Report
Local Healthwatch 
Healthwatch Essex
Healthwatch Suffolk
Date of publication 
Monday, 19 August, 2019
Date evidence capture began 
Monday, 1 January, 2018
Date evidence capture finished 
Monday, 31 December, 2018
Type of report 
Key themes 
Communication between staff and patients
Digitalisation of services
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff training
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
ACE Anglia Ipswich & East Suffolk [IESCCG] and NHS West Suffolk [WSCCG] Clinical Commissioning Groups
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Counselling/improving access to psychological therapies (IAPT)
Mental health services 
Community mental health team (CMHT)
Depression and anxiety service
Mental health crisis service

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.