Long Term Plan Staffordshire Report

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Summary of report content

Healthwatch Staffordshire and Healthwatch Stoke-on-Trent gathered the views of their local communities surrounding health and care across the area. This engagement focused on topics related to the NHS Long Term Plan (LTP) and views were gathered via surveys. In addition to this, two areas were identified which would benefit from further public feedback: young people and NHS in the care home. Feedback for these two areas was gathered through focus groups.

Through the surveys, people said that the most important things to them were that: they can access treatment when they want; and professionals listen to them when they talk about their concerns. Access and communication were common themes throughout this work.

Respondents expressed a desire to be involved in their own care and highlighted the need for better information provision and communication to facilitate this. Many were happy for this to be enabled by technology, although this did not suit all. Respondents said that as they get older, they wanted to be sure that their family would be helped to support them at the end of life and wanted to remain in their own home for as long as possible. To help them to remain independent, they wanted services to be accessible and transport links ample, especially in rural communities. Of those who answered the survey for those with specific health conditions, just under a third of them said that their initial attempts to access help met their needs and a quarter of them described their overall experience of getting help as positive.

In the focus groups, young people described some good experiences, such as the use of emergency services and the general care they had received. They also reflected wider concerns of society, such as long waiting times and poor communication. However, the nuances of this changed with this group. Many of the comments about waiting times related to accessing mental health services, others about getting appointments with their GP. Continuity of care was also highlighted as critically important for young people, with many describing difficulties communicating with staff in primary care. When talking about the NHS in care homes, people spoke positively about much of the care they received and how hard staff work. They appreciated things like dentist and GP visits. They expressed concern about accessing services such as physiotherapy and hearing specialists, and questioned why district nurses do not go into care homes. To improve things, they suggested staff training as a top priority and more supervision of care in homes by the NHS.

Healthwatch Staffordshire and Healthwatch Stoke-on-Trent made thirteen recommendations, and shared this report with the local STP Leads who responded positively.

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General details

Report title 
Long Term Plan Staffordshire Report
Local Healthwatch 
Healthwatch Staffordshire
Healthwatch Stoke-on-Trent
Date of publication 
Wednesday, 7 August, 2019
Date evidence capture began 
Friday, 1 March, 2019
Date evidence capture finished 
Friday, 31 May, 2019
Type of report 
Key themes 
Booking appointments
Complaints procedure
Continuity of care
Digitalisation of services
Health promotion
Holistic support
Information providing
Quality of care
Service delivery organisation and staffing
Staff training
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Mental health services 
Child and adolescent mental health services (CAMHS)
Social care services 
Nursing care home
Residential care home
Community services 
Community healthcare and nursing services
Urgent and emergency care services 
Accident & emergency

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.