Long Term Plan South West London Report

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Summary of report content

The South West London Sustainability and Transformation Plan implemented the NHS Long Term Plan (LTP). South West London local Healthwatches have been engaged with the Health and Care Plans to enable them to engage with their local partners and community on the locally relevant development of NHS plans.

The six local Healthwatch focused on different areas:

● Crisis Care in Mental Health - Healthwatch Richmond
● End of Life Care - Healthwatch Kingston upon Thames
● Outpatient Care - Healthwatch Sutton
● Diabetes Care - Healthwatch Merton
● Cardiovascular Disease - Healthwatch Wandsworth
● Respiratory Care – Healthwatch Croydon

The report provides the details of each piece of work as well as a summary of overall findings. Some Healthwatch provide recommendations and the report contains response from a few providers. 

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General details

Report title 
Long Term Plan South West London Report
Local Healthwatch 
Healthwatch Croydon
Healthwatch Kingston upon Thames
Healthwatch Merton
Healthwatch Richmond upon Thames
Healthwatch Sutton
Healthwatch Wandsworth
Date of publication 
Tuesday, 9 July, 2019
Date evidence capture began 
Wednesday, 25 September, 2019
Date evidence capture finished 
Wednesday, 25 September, 2019
Type of report 
Report
Key themes 
Access
Booking appointments
Car parking access
Communication between staff and patients
Continuity of care
Diagnosis
Discharge
Information providing
Lifestyle and wellbeing
Medication
Public involvement
Quality of care
Referrals
Support
Waiting times and lists for treatment
Other information of note about this report 
Carers
BME
Healthwatch reference number 
LTP-36

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Survey
Unstructured Interview
User stories
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Cardiology
Diabetic medicine
Outpatients
Respiratory medicine
Mental health services 
Mental health crisis service
Social care services 
Hospice services

Details of people who shared their views

Number of people who shared their views 
1123
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.