Long Term Plan Somerset Report

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Summary of report content

Healthwatch Somerset engaged 263 people with surveys and focus groups, particularly focussing on those living with a disability and those with chronic obstructive pulmonary disease (COPD). This was part of the NHS Long Term Plan project that was undertaken by the network.

The report found that people would like longer GP appointments and to feel listened to by healthcare professionals. People wanted to access help closer to home and for there to be better data sharing between NHS organisations. Disability needs should be considered when attending hospital, for example more hoists and visual aids. People want more specialist community-based support and advice for those with long-term conditions such as COPD. It was reported that they would like more community transport options to help those people in the more rural areas to get to GP and hospital appointments and better infrastructure, such as cycle paths and street lighting. 

The next steps included further engagement work to explore more views from seldom heard groups. 

The STP responded that the findings will be used to help design services and that they commit to working with Healthwatch and residents further as our plans evolve.

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General details

Report title 
Long Term Plan Somerset Report
Local Healthwatch 
Healthwatch Somerset
Date of publication 
Sunday, 18 August, 2019
Date evidence capture began 
Monday, 4 February, 2019
Date evidence capture finished 
Friday, 31 May, 2019
Type of report 
Key themes 
Communication between staff and patients
Digitalisation of services
Holistic support
Information providing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.