Early 2019, NHS England asked all local Healthwatch to give people in their community the opportunity to have their say on how the national plan is delivered locally, so that their views can feed into the development of local NHS plans.
Healthwatch Shropshire, Healthwatch Telford & Wrekin and the Shropshire, Telford & Wrekin STP agreed that we would use a variety of methods to gather people’s views. Healthwatch Shropshire, Healthwatch Telford and Wrekin engaged 583 people through surveys, meetings and focus groups. This feedback was collected as part of the NHS Long Term Plan (LTP) network-wide project.
People chose the following statements as most important: access to the help and treatment I need when I want it; choosing the right treatment is a joint decision between me and the relevant health and care professional; I want to be able to stay in my own home for as long as it is safe to do so; I can talk to my doctor or other health care
professional wherever I am. From the focus groups, people highlighted access and timely intervention was important, and that services consider the challenges people may face regarding travel.
The recommendations from these Healthwatch are to improve how the NHS works so that people can get help more easily and closer to home, to make care better, to help more people stay well, and to invest more money in technology.
Long Term Plan Shropshire, Telford & Wrekin Report
Healthwatch Telford & Wrekin
Date evidence capture began
Date evidence capture finished
Communication between staff and patients
Digitalisation of services
Lifestyle and wellbeing
Quality of care
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Mental health services
Learning disability service
Conditions or diseases
Diabetes and other endocrinal, nutriotional and metabolic conditions
Types of long term conditions
Another long-term condition
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?