Long Term Plan Shropshire, Telford & Wrekin Report

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Summary of report content

Early 2019, NHS England asked all local Healthwatch to give people in their community the opportunity to have their say on how the national plan is delivered locally, so that their views can feed into the development of local NHS plans.

Healthwatch Shropshire, Healthwatch Telford & Wrekin and the Shropshire, Telford & Wrekin STP agreed that we would use a variety of methods to gather people’s views. Healthwatch Shropshire, Healthwatch Telford and Wrekin engaged 583 people through surveys, meetings and focus groups. This feedback was collected as part of the NHS Long Term Plan (LTP) network-wide project. 

People chose the following statements as most important: access to the help and treatment I need when I want it; choosing the right treatment is a joint decision between me and the relevant health and care professional; I want to be able to stay in my own home for as long as it is safe to do so; I can talk to my doctor or other health care
professional wherever I am. From the focus groups, people highlighted access and timely intervention was important, and that services consider the challenges people may face regarding travel. 

The recommendations from these Healthwatch are to improve how the NHS works so that people can get help more easily and closer to home, to make care better, to help more people stay well, and to invest more money in technology. 


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General details

Report title 
Long Term Plan Shropshire, Telford & Wrekin Report
Local Healthwatch 
Healthwatch Shropshire
Healthwatch Telford & Wrekin
Date of publication 
Tuesday, 18 June, 2019
Date evidence capture began 
Tuesday, 12 March, 2019
Date evidence capture finished 
Monday, 13 May, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff levels
Staff training
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Learning disability service

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions
Types of long term conditions 
Another long-term condition
Learning disability

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.