Long Term Plan Northumberland, Tyne and Wear and County Durham ReportDownload (PDF 1.77MB)
Summary of report contentThis report contains the views of 1472 people gathered through a series of focus groups and surveys to help inform the implementation of the NHS Long Term Plan in the north east of England. The area covered is the North Integrated Care Partnership which forms part of the North East Integrated Care System. The report was produced on behalf of the 7 Healthwatch in the area by Healthwatch Darlington. Overall the report highlights the challenges that people who live in the north eastern region face in relation to accessing services, largely attributed to geography, with people traveling large distances across rural areas to get the support they need. Transport and digital solutions are discussed frequently as being key solutions, however they do no not currently meet the needs of the people in the area. Throughout the report communication between people and health care practitioner as well as between services is cited as being key to quality care and delays in accessing services can lead to delays in receiving diagnosis. Healthwatch County Durham praised the collective efforts of the voluntary sector, the importance of which is a key theme throughout the report and across areas. Healthwatch Newcastle and Healthwatch Gateshead looked at mental health with young people, identifying long waiting times and prevailing issues with stigma. Tailored services are needed as currently the support proffered can make people feel worse than better, for example care in the home or remote access to support for those who find it difficult to go out. Healthwatch South Tyneside also found that young people between the ages of 16 and 18 years fall into the gap between child and adult mental health services, which can be very confusing. Healthwatch North Tyneside met with people to talk about cancer services which received high praise, emphasis was given to the importance of peer support before and after treatment and Healthwatch Northumberland suggested learning from how cancer services were delivered should be used to improve support for people with dementia. Poor information and lack of support post diagnosis is a key issue for people who have dementia in the area. Healthwatch Sunderland explored the use of technology in improving access to services and found that there is still more to do while ensuring digital inclusion, a digital offer being part of the solution not all of it.
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Long Term Plan Northumberland, Tyne and Wear and County Durham Report
Healthwatch County Durham
Healthwatch Newcastle Upon Tyne
Healthwatch North Tyneside
Healthwatch South Tyneside
Date of publication
Sunday, 7 July, 2019
Date evidence capture began
Monday, 1 April, 2019
Date evidence capture finished
Friday, 31 May, 2019
Type of report
Communication between staff and patients
Cost of services
Digitalisation of services
Food and nutrition
Lifestyle and wellbeing
Quality of appointment
Quality of care
Quality of patient transport
Quality of staffing
Waiting times and lists for treatment
Other information of note about this report
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Other government body
If this work has been done in partnership, who is the partner?
National Health Service England
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Diagnostic and/or screening service - single handed sessional providers
Secondary care services
Child and adolescent mental health services (CAMHS)
End of life care
Mental health services
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Eating disorder services
Learning disability service
Older peoples mental health community service
Community based services for people who misuse substances
Community based services for people with a learning disability
Community based services for people with mental health needs
Community healthcare and nursing services
Urgent and emergency care services
Non-emergency ambulance service
Conditions or diseases
Types of disabilities
Learning or understanding or concentrating
Long term condition
Types of long term conditions
Alzheimer’s disease or dementia
Cancer in the last 5 years
Deafness or severe hearing impairment
Mental health condition
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
All people 18 and over
Other population characteristics
People who are geographically isolated
People with limited family or social networks
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?