Long Term Plan Norfolk & Waveney Report

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Summary of report content

Healthwatch Norfolk engaged 716 people through focus groups and online surveys regarding the NHS Long Term Plan (LTP). 

They found that people had concerns around staffing levels in Norfolk and being able to recruit and retain health and social care staff in Norfolk. Social prescribing and community groups were seen as very important, however it was highlighted how these services would need to be adequately funded and supported by clinical staff as an alternative or complement to medical interventions. Several respondents were reluctant for services to become too reliant on technology due to a lack of digital competence particularly in the older population. The deaf community highlighted the need for services to be accessible to everyone and in particular how interpreters were essential for them to access services. Wider influences which could impact on health and wellbeing, such as education and using schools as a medium to inform children and parents about healthy living and the impact which poverty and work lifestyles may have on how people are able to look after their own health.

Healthwatch Norfolk agreed to:

1. Share the report with STP leads, Healthwatch Norfolk Board, and to those who participated

2. Publish the report on HWN website and hyperlink to STP website

3. Ensure Senior Responsible Officers (SROs) are aware of specific concerns and use statutory powers to obtain feedback

4. Seek commitment to hold at least two public meetings per annum to enable STP/Integrated Care System (ICS) to feedback ensuring transparency

5. Work with partners to ensure appropriate consultation and participation is taking place and “monitor” evaluations of any system changes that are being made.

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General details

Report title 
Long Term Plan Norfolk & Waveney Report
Local Healthwatch 
Healthwatch Norfolk
Date of publication 
Friday, 31 May, 2019
Date evidence capture began 
Monday, 18 March, 2019
Date evidence capture finished 
Friday, 17 May, 2019
Type of report 
Key themes 
Communication between staff and patients
Digitalisation of services
Health promotion
Holistic support
Staff levels
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.