Long Term Plan Kent & Medway Report

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Summary of report content

NHS England published the NHS Long Term Plan (LTP) in January 2019. Together with their STP, Healthwatch Kent & Healthwatch Medway agreed to focus on children and young peoples’ services. They engaged with 297 people across the area via face-to-face or online survey as part of the network-wide LTP project. 

The findings in the report include that people wanted their views & experiences taken seriously by health professionals, they wanted to be involved in decisions about them and that gaps and inconsistency in the services they used matters most to them. People said that the community midwifery team in Medway and access to Sexual Health clinics across Kent and Medway worked well for them. Also, children who were entitled to free dental care, visited an NHS dentist. The top three areas for improvement included waiting times to access mental health services, for young carers to be taken seriously in decision making and special clinics for young people for advice & information.

The report gave six recommendations to improve services for children and young people and contains a response from the Kent and Medway STP.



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General details

Report title 
Long Term Plan Kent & Medway Report
Local Healthwatch 
Healthwatch Kent
Healthwatch Medway
Date of publication 
Thursday, 29 August, 2019
Date evidence capture began 
Tuesday, 24 September, 2019
Date evidence capture finished 
Tuesday, 24 September, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Health promotion
Information providing
Lifestyle and wellbeing
Public involvement
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Child and adolescent mental health services (CAMHS)
Sexual health
Mental health services 
Child and adolescent mental health services (CAMHS)
Community services 
Community health care services - independent midwives

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.