Long Term Plan Kent and Medway Report

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Summary of report content

Kent & Medway engaged with 297 people, face to face or via an online survey. The target audience of this research was young people aged 0-25 years old. This was part of the network-wide NHS Long Term Plan (LTP) project. The LTP states that children are diverse and do require a higher profile, it is important that children and young people are an integral part of the development of the Kent & Medway Strategy.

The objectives of this work were to gather feedback about people’s current experience of children and young people’s services across Kent & Medway and to use this feedback to directly inform the development of the Children & Young Peoples’ Strategy for Kent & Medway.

What works well? The three top findings were:

1. The The community midwifery team in Medway

2. Access to Sexual Health clinics across Kent and Medway were praised as they offered both walk-in and drop in clinics

3. Most of the children we spoke to, who were entitled to free dental care, visited an NHS dentist

What could be better? The three top findings:

1. Waiting times to access mental health services for children and young people in Kent and Medway was highlighted as an issue by the people we spoke to

2. Young people and children – particularly those that have caring responsibilities or who were in care – feel that they are not taken seriously or felt that they were not fully included in decision making

3. Clinics specifically for young people, where young people could attend without their parents for advice & information were highly rated especially in relation to LGBTQ+ support

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General details

Report title 
Long Term Plan Kent and Medway Report
Local Healthwatch 
Healthwatch Kent
Healthwatch Medway
Date of publication 
Thursday, 29 August, 2019
Date evidence capture began 
Tuesday, 23 April, 2019
Date evidence capture finished 
Tuesday, 28 May, 2019
Type of report 
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Continuity of care
Digitalisation of services
Health and safety
Health inequalities
Health promotion
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
Primary research method used 
Engagement event
Focus group
How was the information collected? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Sexual health

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.