Long Term Plan Hertfordshire and West Essex Report

Download (PDF 713KB)

Summary of report content

Healthwatch Hertfordshire have undertaken engagement with local people as part of the NHS Long Term Plan (LTP) network-wide project. 299 responses were collected for the general survey, 42 for the specific condition survey, and 14 people attended 1 focus group/workshop.

People want to see more timely access to help and treatment, professionals that listen to them and involve them in decisions, and technology that would give them easier access to professionals and their records – with an emphasis on keeping data secure. When considering aging well, being able to stay in their own homes as long as possible was of the highest importance. People with specific conditions of heart and lung diseases and long term conditions generally had more positive experiences regarding the help and support they received, whereas those with mental health conditions felt the help and support available did not meet their needs. People want improvements to the delays both in getting initial assessment and treatment, and ongoing support after initial assessment, and want future service provision to give real and transparent choice, flexibility of care, and enable independence to help people stay well. People also stressed the need for more integrated NHS and Social Care services to ensure continuity in care.

A response from Hertfordshire and West Essex Sustainability and transformation partnership (STP) is included in this report.


Would you like to look at:

General details

Report title 
Long Term Plan Hertfordshire and West Essex Report
Local Healthwatch 
Healthwatch Hertfordshire
Date of publication 
Wednesday, 11 September, 2019
Date evidence capture began 
Friday, 1 March, 2019
Date evidence capture finished 
Friday, 31 May, 2019
Type of report 
Key themes 
Communication between staff and patients
Continuity of care
Digitalisation of services
Health promotion
Integration of services
Lifestyle and wellbeing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.