Long Term Plan Hampshire & Isle of Wight Report

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Summary of report content

Four local Healthwatch formed the Hampshire & Isle of Wight STP. These Healthwatch have contributed towards the network-wide NHS Long Term Plan (LTP) project. They engaged 889 people with surveys and focus groups.

The report found that people want easy and quick access to health care without long waiting times. People want to be more involved in their care, be listened to and feel valued. People want clear, concise and timely communication about all aspects of care. People want local services and want to be able to access these easily. People using end of life care want to feel supported. Also, people want quick and easy access to clear information to help them make decisions about their health and care.People want quick and easy access to clear information to help them make decisions about their health and care.

Suggested solution to ensure people receive personalised care, digital support, and prevention of health issues. 

The STP has responded to this report.

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General details

Report title 
Long Term Plan Hampshire & Isle of Wight Report
Local Healthwatch 
Healthwatch Hampshire
Healthwatch Isle of Wight
Healthwatch Portsmouth
Healthwatch Southampton
Date of publication 
Friday, 27 September, 2019
Date evidence capture began 
Friday, 1 March, 2019
Date evidence capture finished 
Friday, 31 May, 2019
Type of report 
Key themes 
Communication between staff and patients
Digitalisation of services
Holistic support
Information providing
Lifestyle and wellbeing
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.