Long Term Plan Greater Manchester Report Cardiac and Respiratory ServicesDownload (PDF 1.01MB)
Summary of report content
As part of the NHS Long Term Plan (LTP) network-wide project, Greater Manchester engaged 127 people through focus groups and online surveys. They asked people to comment on waiting times, overall experience and suggested improvements at two separate points in their cardiology and respiratory services patient journey:
- From first presentation to diagnosis
- From diagnosis to commencement of support
Overall, there was a mix of reactions to care and treatment in cardiology and respiratory services. People stressed the importance of clear communication. Some people had experienced a lack of consistent communication during their engagement with services. There was a relatively low number of people who selected 'very negative' or 'negative' in the satisfaction rating questions asked. Positive ratings, whilst there was a good number of people selecting these options, were balanced by people stating they were 'neutral' or had a mixed experience.