Long Term Plan Greater Manchester Report Cardiac and Respiratory Services

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Summary of report content

As part of the NHS Long Term Plan (LTP) network-wide project, Greater Manchester engaged 127 people through focus groups and online surveys. They asked people to comment on waiting times, overall experience and suggested improvements at two separate points in their cardiology and respiratory services patient journey:

  • From first presentation to diagnosis
  • From diagnosis to commencement of support

Overall, there was a mix of reactions to care and treatment in cardiology and respiratory services. People stressed the importance of clear communication. Some people had experienced a lack of consistent communication during their engagement with services. There was a relatively low number of people who selected 'very negative' or 'negative' in the satisfaction rating questions asked. Positive ratings, whilst there was a good number of people selecting these options, were balanced by people stating they were 'neutral' or had a mixed experience.

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General details

Report title 
Long Term Plan Greater Manchester Report Cardiac and Respiratory Services
Local Healthwatch 
Healthwatch Bolton
Healthwatch Bury
Healthwatch Manchester
Healthwatch Oldham
Healthwatch Rochdale
Healthwatch Salford
Healthwatch Stockport
Healthwatch Tameside
Healthwatch Trafford
Healthwatch Wigan
Date of publication 
Tuesday, 28 May, 2019
Date evidence capture began 
Monday, 4 March, 2019
Date evidence capture finished 
Friday, 26 April, 2019
Type of report 
Report
Key themes 
Access
Admission
Booking appointments
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Diagnosis
Digitalisation of services
Engagement
Health protection
Information providing
Lifestyle and wellbeing
Public involvement
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
LTP-21

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Other government body
Primary research method used 
Focus group
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Cardiology

Details of people who shared their views

Number of people who shared their views 
127
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.