Long Term Plan Greater Manchester Learning Disability Report

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Summary of report content

The 10 local Healthwatch in the Greater Manchester area engaged 96 people who gave feedback on learning disability services. This was part of the network-wide NHS Long Term Plan (LTP) project. 

The report found, in terms of early intervention, when disabilities are diagnosed there is a mixed picture depending on the nature of the disability and the time when this would normally become apparent as a child develops. Most of the adults in the survey understandably had no memory of the diagnostic process. With regards to maintaining good health, good communication skills from professional and accessible information are seen as key in ensuring people with learning disabilities engage in preventative services and seek medical advice at the earliest opportunity. A good number of people reported not attending health appointments due to not understanding the letters, not understanding what the appointments were for. Many people in the study were supported by personal support workers and family members. People valued this personal support feeling these people were best able to help them with their communications needs in particular. Parents and carers felt that some technology based support for carers and support workers could help, however a lot of the participants struggled with reading and their experiences with everyday technology such as touch screen check in and digital notice boards made them wary of other technological solutions.

The Greater Manchester Health and Social Care (GMHSC) Partnership responded to this report. 

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General details

Report title 
Long Term Plan Greater Manchester Learning Disability Report
Local Healthwatch 
Healthwatch Bolton
Healthwatch Bury
Healthwatch Manchester
Healthwatch Oldham
Healthwatch Rochdale
Healthwatch Salford
Healthwatch Stockport
Healthwatch Tameside
Healthwatch Trafford
Healthwatch Wigan
Date of publication 
Monday, 27 May, 2019
Date evidence capture began 
Monday, 4 March, 2019
Date evidence capture finished 
Friday, 26 April, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Quality of treatment
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Learning disability service

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.