Long Term Plan Greater Manchester General Survey Report

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Summary of report content

The 10 local Healthwatch in the Greater Manchester area engaged 2091 people who answered questions regarding general use of health and social care services. This was part of the network-wide NHS Long Term Plan (LTP) project. 

The report found that prevention of poor health can be achieved by accessing help and treatment when people want it. People reported that they want timely access to treatment and support, reviews, and health checks. The majority of respondents reported that they value joint decision making, personalised information and relationships with health professionals. People reported that they wanted to be able to stay in their own home for as long as it is safe to do so. People want technology to support them in their interactions with healthcare services, improving access, communication, and efficiency. Some users did express concern for those less able or willing to adopt new ways of engaging with healthcare through technology.

The Greater Manchester Health and Social Care (GMHSC) Partnership responded to this report. 

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General details

Report title 
Long Term Plan Greater Manchester General Survey Report
Local Healthwatch 
Healthwatch Bolton
Healthwatch Bury
Healthwatch Manchester
Healthwatch Oldham
Healthwatch Rochdale
Healthwatch Salford
Healthwatch Stockport
Healthwatch Tameside
Healthwatch Trafford
Healthwatch Wigan
Date of publication 
Wednesday, 7 August, 2019
Date evidence capture began 
Monday, 4 March, 2019
Date evidence capture finished 
Friday, 26 April, 2019
Type of report 
Report
Key themes 
Access
Booking appointments
Communication between staff and patients
Continuity of care
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Staff attitudes
Staff training
Waiting times and lists for treatment
Healthwatch reference number 
LTP-18

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
2091
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Heterosexual
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.