Long Term Plan Greater Manchester Dementia Report

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Summary of report content

The 10 local Healthwatch in the Greater Manchester area engaged 67 people who gave feedback on dementia services. This was part of the network-wide NHS Long Term Plan (LTP) project. 

The report found that long waiting times for a diagnosis negatively impacted people's experiences of dementia services. A number of people felt they had been given a diagnosis and then left to ‘fend for themselves.’ There was much variation between areas in terms of post-diagnosis support. Carers and family members also reported feeling the benefits of attending groups for peer support, friendship and to trade information and tips. It was highlighted that staff need more specialist knowledge about dementia and integrated skills. A small amount of respondents had used digital services and felt that they were not good for people with dementia. 

The Greater Manchester Health and Social Care (GMHSC) Partnership responded to this report. 

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General details

Report title 
Long Term Plan Greater Manchester Dementia Report
Local Healthwatch 
Healthwatch Bolton
Healthwatch Bury
Healthwatch Manchester
Healthwatch Oldham
Healthwatch Rochdale
Healthwatch Salford
Healthwatch Stockport
Healthwatch Tameside
Healthwatch Trafford
Healthwatch Wigan
Date of publication 
Monday, 19 August, 2019
Date evidence capture began 
Monday, 4 March, 2019
Date evidence capture finished 
Friday, 26 April, 2019
Type of report 
Key themes 
Communication between staff and patients
Digitalisation of services
Information providing
Staff attitudes
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.