Long Term Plan Gloucestershire Report

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Summary of report content

Healthwatch Gloucestershire gathered views from 741 people using online surveys and interviews. They travelled around the county to engage specific communities, including The Chinese Community, The LGBT+ community, and young people not in employment, education or training (NEETS). The findings contributed towards a network wide project investigating the development of the NHS Long Term Plan (LTP).

The report found that people want quicker access to and longer, better quality interactions with a named GP. To stay healthy, people reported that they would like easier and cheaper access to exercise and gym classes. It was also found that those with dementia and other long term conditions would like to access a Care Navigator to help them to navigate the care system and provide them with practical advice. Carers would like better support so they can carry out their role. Translated medication instructions and translation services should be provided to people who's first language is not English. The needs of the LGBT+ community should be considered when local and national plans are being put together. In particular, mental health issues and support around transition for the trans community.

The next steps that were suggested included that findings will be shared with key stakeholders across the local system. The progress of local plans will be monitored closely with Healthwatch Gloucestershire and the Integrated Care System (ICS) working together. 

The ICS responded to the report and aimed to work collaboratively with Healthwatch Gloucestershire.

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General details

Report title 
Long Term Plan Gloucestershire Report
Local Healthwatch 
Healthwatch Gloucestershire
Date of publication 
Wednesday, 24 July, 2019
Date evidence capture began 
Monday, 11 February, 2019
Date evidence capture finished 
Tuesday, 30 April, 2019
Type of report 
Key themes 
Communication between staff and patients
Digitalisation of services
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.