Long Term Plan Frimley Health and Care Report

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General details

Report title 
Long Term Plan Frimley Health and Care Report
Local Healthwatch 
Healthwatch Bracknell Forest
Healthwatch Hampshire
Healthwatch Slough
Healthwatch Surrey
Healthwatch Windsor, Ascot & Maidenhead
Date of publication 
Monday, 23 September, 2019
Date evidence capture began 
Wednesday, 1 May, 2019
Date evidence capture finished 
Friday, 14 June, 2019
Type of report 
Report
Key themes 
Access
Booking appointments
Car parking cccess
Communication between staff and patients
Digitalisation of services
Discharge
Health promotion
Information providing
Integration of services
Quality of care
Referrals
Service delivery organisation and staffing
Staff attitudes
Staff levels
Waiting times and lists for treatment
Healthwatch reference number 
LTP-60

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Discharge lounge
Inpatient care
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
1477
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.