Long Term Plan Frimley Health and Care Report

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Summary of report content

Healthwatch in the Frimley Health and Care area used a bespoke survey to gather 1477 local people’s views on how they looked after their own health and wellbeing, what community assets they utilised, where they obtained health and wellbeing information and advice, and what the barriers were that prevented people from living a healthy lifestyle. This work formed part of Healthwatch’s engagement activity about the NHS Long Term Plan (LTP).

Key findings included: 76% of people rated themselves as very confident or confident in terms of knowing where to find helpful information for themselves when unwell, however there were lower levels of confidence reported when looking for information for an unwell child or family member they cared for; the top three barriers that prevented people from leading a healthy lifestyle were a lack of time, conflicting advice and information about healthy lifestyles, and a lack of support from GPs and health professionals; the top three topics people were seeking information and advice on were health and wellbeing, long term physical conditions, and minor illnesses/injuries; the top three things people felt could help them live a healthy life were easier/better access to GPs/primary care, affordable/free gym and leisure facilities, and more time; survey results indicated a negative impact of work on health and wellbeing.

Frimley Health and Care Integrated Care System responded positively to the report, stating that the results of this work were now being used to help shape their strategy for the next five years.

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General details

Report title 
Long Term Plan Frimley Health and Care Report
Local Healthwatch 
Healthwatch Bracknell Forest
Healthwatch Hampshire
Healthwatch Slough
Healthwatch Surrey
Healthwatch Windsor, Ascot & Maidenhead
Date of publication 
Monday, 23 September, 2019
Date evidence capture began 
Wednesday, 1 May, 2019
Date evidence capture finished 
Friday, 14 June, 2019
Type of report 
Key themes 
Booking appointments
Car parking access
Communication between staff and patients
Digitalisation of services
Health promotion
Information providing
Integration of services
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Discharge lounge
Inpatient care
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.