Long Term Plan Devon Report

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Summary of report content

NHS England published the NHS Long Term Plan (LTP) in January 2019. Through this report Healthwatch Devon, Healthwatch Plymouth and Healthwatch Torbay aimed to inform local health and care organisations about what local people think and feel about local NHS services and what improvements could be made to how these services are delivered in the future.

The report focused on prevention, role of the community and technology, covering people with cancer, dementia, the elderly, carers, patients with specific conditions such as heart and lung and rural communities. The preventative areas looked at include preventative medicine, early diagnosis, referrals, communication needs, community services, domiciliary and locally based care. The role of the community area looked at respondents concerns about overcoming stigmas, difficulty in accessing services, quality of services received, diagnosis and treatment. Technology covered the use of digital services in delivering services and communication as well as local services reliance on digital systems. 

The report found that people identified some key issues across all themes. respondents would like to see a reduction in waiting times, better access, affordability of residential care homes as well as consideration for the elderly in the digitisation of services.

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General details

Report title 
Long Term Plan Devon Report
Local Healthwatch 
Healthwatch Devon
Healthwatch Plymouth
Healthwatch Torbay
Date of publication 
Friday, 5 July, 2019
Date evidence capture began 
Monday, 4 March, 2019
Date evidence capture finished 
Friday, 26 April, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Continuity of care
Cost of services
Digitalisation of services
Holistic support
Information providing
Integration of services
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Other information of note about this report 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Cancer services
End of life care
Mental health services 
Mental health recovery service
Older peoples mental health community service
Social care services 
Hospice services at home
Residential care home
Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of long term conditions 
Alzheimer’s disease or dementia
Asthma or long-term chest problem
Cancer in the last 5 years
Heart disease
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Other population characteristics 
People who are geographically isolated
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.