Long Term Plan Derbyshire Report

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Summary of report content

Healthwatch Derby and Healthwatch Derbyshire engaged 458 people through surveys and 48 people through focus groups. This feedback was collected as part of the NHS Long Term Plan (LTP) network-wide project. 

The findings in the report include that service users and carers want to feel listened to by professionals. People want to be educated in where to access information and advice as it is not always possible to book an appointment with a GP. Joint decision making is imperative for people's care and treatment. A high proportion of people found it difficult to access ongoing support once they received their diagnosis. People have found it harder to seek help when they have more than one condition. Timely communication was seen to be paramount and people want to feel well supported at the end of life. 

The Joined Up Care Derbyshire (JUCD) responded well to the findings and have stated that a draft STP plan is due to be submitted using this intelligence. 

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General details

Report title 
Long Term Plan Derbyshire Report
Local Healthwatch 
Healthwatch Derby
Healthwatch Derbyshire
Date of publication 
Thursday, 22 August, 2019
Date evidence capture began 
Monday, 11 March, 2019
Date evidence capture finished 
Tuesday, 30 April, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Health promotion
Holistic support
Information providing
Integration of services
Quality of care
Quality of treatment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Secondary care services 
Diabetic medicine
Respiratory medicine
Mental health services 
Community mental health team (CMHT)
Community services 
Community based services for people with a learning disability

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.