Long Term Plan Cornwall and Isles of Scilly Report

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Summary of report content

Healthwatch Cornwall and Healthwatch Isles of Scilly engaged with at least 181 local people through online surveys, public engagement activities and four focus groups. These activities gathered people’s views on: the NHS Long Term Plan (LTP) priorities; what the priorities for Cornwall and the Isles of Scilly should be; experiences of perinatal mental health services; and views on cancer services.

Common themes across all of the feedback focused on delivering person-centred care that was respectful of people’s views, wishes and time. There was a call to improve information sharing between services and patients, and to support people in accessing services when and where they needed it, paying particular attention to the challenges with travel – especially for those on the Isles of Scilly. People gave clear indications of their desire to have more technology enabled health interventions, so as to avoid the need to travel. The greater use of technology, to facilitate consultations or support within communities was also welcomed.

When looking at local priorities, people recognised the need to focus on prevention. This message was particularly extended to the provision of early years services and children’s mental health services. There was also a focus on enabling people to manage their own conditions, by ensuring they are sufficiently informed.

Next steps included: Cornwall and the Isles of Scilly Health and Care Partnership engaging widely over coming months and aligning all engagement to the NHS LTP; ensuring people’s views inform NHS Kernow’s strategy for adult mental health services; NHS Kernow promoting the ways local people could have their say through established mental health support groups and networks, Healthwatch Cornwall, partners, the media and via social media platforms; and Healthwatch Cornwall working with NHS Kernow to ensure the views of people contained in this report are combined with their own engagement programme. As part of Healthwatch Cornwall’s normal working processes, progress of local plans to deliver the NHS LTP across Cornwall and the Isles of Scilly will be reviewed.

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General details

Report title 
Long Term Plan Cornwall and Isles of Scilly Report
Local Healthwatch 
Healthwatch Cornwall
Healthwatch Isles of Scilly
Date of publication 
Thursday, 29 August, 2019
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 30 April, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Continuity of care
Digitalisation of services
Health inequalities
Health promotion
Information providing
Public involvement
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Engagement event
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Cancer services
Obstetrics & gynaecology
Mental health services 
Child and adolescent mental health services (CAMHS)

Details about conditions and diseases

Conditions or diseases 
Fertility, pregnancy and childbirth
Types of disabilities 
Mental health
What type of pregnancy or maternity themes are included in the report 
New mothers

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Other population characteristics 
People who are geographically isolated
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.