Long Term Plan Cheshire and Merseyside Report

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Report title 
Long Term Plan Cheshire and Merseyside Report
Local Healthwatch 
Healthwatch Cheshire East
Healthwatch Cheshire West and Chester
Healthwatch Halton
Healthwatch Knowsley
Healthwatch Liverpool
Healthwatch Sefton
Healthwatch St Helens
Healthwatch Warrington
Healthwatch Wirral
Date of publication 
Monday, 8 July, 2019
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Friday, 31 May, 2019
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Communication between staff and patients
Continuity of care
Diagnosis
Digitalisation of services
Discharge
Engagement
Food and nutrition
Health promotion
Holistic support
Information providing
Integration of services
Lifestyle and wellbeing
Medication
Patient records
Public involvement
Quality of appointment
Quality of care
Quality of staffing
Quality of treatment
Referrals
Staff attitudes
Staff levels
Support
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
LTP-38

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
Survey
How was the information collected? 
Not known

Details of health and care services included in the report

Primary care services 
GP practice
Out of hours
NHS 111
Urgent care services
Secondary care services 
Appointments
Cancer services
Cardiology
Child and adolescent mental health services (CAMHS)
Counselling/improving access to psychological therapies (IAPT)
Critical care
Day care
Dementia
Ear, nose and throat
End of life care
General surgery
Oncology
Outpatients
Psychiatry/mental health (hospital services)
Respiratory medicine
Accident & emergency
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Mental health crisis service
Mental health recovery service
Psychiatry / mental health (other services)
Social care services 
Adult social care
Day care (social care services)
Home care / domiciliary care
Nursing care home
Residential care home
Respite care
Urgent and emergency care services 
Accident & emergency
NHS 111
Urgent care services

Details about conditions and diseases

Conditions or diseases 
Cancer
Ear nose and throat conditions
Types of disabilities 
Learning or understanding or concentrating
Memory
Mental health
Multiple
Stamina or breathing or fatigue
Long term condition
Types of long term conditions 
Cancer in the last 5 years
Diabetes
Heart disease
Learning disability
Mental health condition

Details of people who shared their views

Number of people who shared their views 
2807
Age group 
All people under the age of 18
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.