Long Term Plan Cambridgeshire & Peterborough Report

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Summary of report content

Healthwatch Cambridgeshire and Healthwatch Peterborough investigated people's experiences of healthcare services in relation to the NHS Long Term Plan (LTP). They collected feedback from 757 survey responses, 43 focus group attendees and 1,100 pieces of feedback from the past year. 

The report found that people wanted quicker access to primary care services. Self-help and information to stay well were said to be required. Respondents reported that information is often displayed in different places and it is difficult to access. Carers experience additional responsibilities with caring for others, and often have to coordinate care and chase services for information. Care can seem to be service-centred rather than person-centred, whereby services are not joined up. People want to be seen and treated holistically. Travel and transport difficulties continue to be barriers to effective health care. 

The STP has responded to this report.

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General details

Report title 
Long Term Plan Cambridgeshire & Peterborough Report
Local Healthwatch 
Healthwatch Cambridgeshire
Healthwatch Peterborough
Date of publication 
Friday, 26 July, 2019
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Friday, 31 May, 2019
Type of report 
Key themes 
Communication between staff and patients
Digitalisation of services
Holistic support
Information providing
Staff attitudes
Staff training
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Diabetic medicine

Details about conditions and diseases

Conditions or diseases 
Cardiovascular conditions
Types of long term conditions 
Alzheimer’s disease or dementia
Another long-term condition
Heart disease
Learning disability

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.