Long Term Plan Buckinghamshire, Oxfordshire & Berkshire West Report

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Summary of report content

The five local Healthwatch have undertaken engagement with local people as part of the NHS Long Term Plan (LTP) network-wide project. 938 responses were collected for the general survey, 219 for the specific condition survey and 87 people attended 10 focus groups.

It was found that people wanted healthcare when they needed it without delay. They also valued health professionals who listen, give options, answer questions, have a caring manner and adapt communication methods for those with extra needs. People with specific conditions value the relationship they have with expert teams as it helps them better manage their care and stops them having to repeat their story. Mental health services need urgent investment and improvement. People want personalised goals from the NHS to become or stay healthy but also think government, business, schools and councils should also play a part. People want to keep their independence for as long as possible. People who are happy with digital technology want it more widely used by the NHS, while those who can’t use it (due to lack of skills or equipment, or poor broadband coverage) don’t want to become ‘second-class’ NHS citizens.

A response from the ICS is included.

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General details

Report title 
Long Term Plan Buckinghamshire, Oxfordshire & Berkshire West Report
Local Healthwatch 
Healthwatch Buckinghamshire
Healthwatch Oxfordshire
Healthwatch Reading
Healthwatch West Berkshire
Healthwatch Wokingham
Date of publication 
Tuesday, 20 August, 2019
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Friday, 31 May, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Holistic support
Information providing
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.