Long Term Plan Bristol, North Somerset and South Gloucestershire Report

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Summary of report content

The three local Healthwatch have undertaken engagement with local people as part of the NHS Long Term Plan (LTP) network-wide project. 433 responses were collected for the general survey, 183 for the specific condition survey, and five focus group discussions were held.

It was found that people want easier, more timely access to help, treatment and information when they need it, particularly of GP services. They also valued individual responsibility when looking after their health and preventing illness but need help to do this through increased investment in, and availability of, public health interventions and information. People want to be involved in making decisions about their care and treatment and want to live in their own homes for as long as possible. People were open to the potential  of technology but have concerns about data sharing, security and privacy of information. Overall feedback about Cancer services was positive, however Learning disabilities and autism services need to provide better support including for carers, faster diagnoses, improvement in joined up services for people with multiple conditions and more, better trained staff. People want to be asked for feedback more regularly following the end of treatment/support, and should also be involved from the beginning when co-designing services.

A response from the local sustainability and transformation partnership Healthier Together is included.

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General details

Report title 
Long Term Plan Bristol, North Somerset and South Gloucestershire Report
Local Healthwatch 
Healthwatch Bristol
Healthwatch North Somerset
Healthwatch South Gloucestershire
Date of publication 
Thursday, 8 August, 2019
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Friday, 31 May, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Continuity of care
Digitalisation of services
Health promotion
Information providing
Quality of staffing
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.