Long Term Plan Birmingham & Solihull Report

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Summary of report content

Healthwatch Birmingham and Healthwatch Solihull have engaged 689 people in the NHS Long Term Plan (LTP) project. Focus groups and online surveys evaluated general and condition specific experiences of health care. 

It was found that people did not experience health professionals encouraging self-care or empowerment. People want to feel listened to and provided with more information, treatment and equipment for self-care. This can be achieved through up-to-date training and knowledge. The majority of participants had access to the internet and where able to access information about the most recent developments in healthcare. Better signposting was a theme featured throughout the survey responses and during the focus groups. Where services are available often people do not know about them. If they do know about them, they often cannot access them.

Recommendations include that the STP should:

  • Clearly lay out how the health and social care system will improve communication pathways with patients.
  • Address individual and community skill gaps for self-care. 
  • Eliminate the gaps in meeting the Accessible Information Standard that exist locally.
  • Reflect on the availability of services to support individuals.
  • Implement actions, where waiting times are unavoidable, to support individuals to self-care.
  • Detail how assets within communities will be supported and developed, identifying and addressing any gaps across Birmingham and Solihull.
  • Address how the local STP will work across all partners to reduce the stigma

The STP responded to the findings detailed in this report. 

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General details

Report title 
Long Term Plan Birmingham & Solihull Report
Local Healthwatch 
Healthwatch Birmingham
Healthwatch Solihull
Date of publication 
Monday, 22 July, 2019
Type of report 
Key themes 
Communication between staff and patients
Digitalisation of services
Information providing
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.